Shipping & Delivery
Order Processing and Transit Time
Landt Instruments will arrange the construction of the instruments once the order is placed. Normally, custom-made instruments will be ready and leave our facility in 10 business days. Delays may happen for some specific models, and it may take up to 20 business days. The hardware, software, and other parts may be shipped from different places. Items may be shipped from locations outside of the USA.
Landt Instruments ships internationally. Shipping rates and fees may vary depending on the location and required delivery time. Please contact us to receive an estimate for shipping costs and delivery time.
Note: The packages may be subject to customs fees and import duties. Landt Instruments is not responsible for the custom charge for orders shipped outside of the USA.
If your shipment is clearly damaged during transit, refuse the package and have the driver document any and all damage to the package. Landt Instruments cannot take responsibility for obviously damaged shipments that are accepted and signed for. For damaged, rejected shipments, Landt Instruments will file a claim with the carrier and ship a replacement once the damage inspection is complete.
If there has been damage to your shipment that is not evident on the outside of the packaging, please contact us within 5 days of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, all packing materials, and the damaged items for inspection by the carrier.
Landt Instruments charges sales tax for orders to be delivered within the state of New York. Recipients outside of New York shall be solely responsible for all sales taxes or other taxes.
Our products are warranted to be free from defects in materials or workmanship for two years from the date of purchase (original invoice date). Within this period, Landt Instruments will, at its sole option, replace any components that fail in normal use. Such replacement will be made at no charge to the customer for parts or shipping.
Note: This warranty does not cover failures due to abuse, misuse, accident, unauthorized alteration, or repairs on the instruments.
By placing an order with Landt Instruments, you indicate that you have read and agree to the following return policies. Note: Returns must meet ALL criteria. See our Refund and Returns Policy for details.
We accept returns for stocked products but not customized products.
1. You have 30 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return the goods. For products verified to be defective, Landt Instruments will exchange them or offer a refund.
2. Products should be returned in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible for ensuring adequate packaging on all return shipments. If the shipment is damaged in transit, you will be responsible for the loss of any non-defective items.
3. For non-defective products, a restocking fee may apply, and you may be responsible for the cost of the initial shipment, return shipment, and other charges induced during the transit. If the return is requested more than 30 days after the receipt of the instrument, a surcharge will apply. For products verified to be defective, Landt Instruments will be responsible for your return shipment and the shipment of replacement items.
For more information or to make a return, please e-mail firstname.lastname@example.org or call (888)505-1296.
Last updated: Feb 4th, 2024